The more you play with citinow, the greater the rewards you receive. Our VIP program is designed specifically to recognise every loyal member — with real, tangible privileges, not just promises.
Every citinow VIP tier offers better and more personalised benefits. Upgrade automatically once you meet the qualifying requirements.
Citinow VIP members enjoy exclusive treatment and invaluable rewards
Many players ask — what makes the citinow VIP program better than other platforms? The answer is not any single thing, but rather citinow's overall approach to rewarding its loyal members. At citinow, the VIP program is more than just a label or a badge — it is a genuine commitment from the platform to deliver more value for every ringgit you invest.
First of all, the citinow VIP upgrade system is automatic and transparent. You don't need to contact customer support or fill out any forms to upgrade. Once your cumulative deposit total reaches the next tier threshold, your account is automatically upgraded and all new benefits take effect immediately. No delays, no complicated process.
Second, citinow weekly cashback is calculated based on net wagering amount, not solely based on losses. This means you earn rewards even in weeks where your results are better. This approach is far fairer and more transparent than platforms that only give cashback when you've lost beyond a certain amount.
From Gold tier and above, every citinow VIP member is assigned a dedicated personal account manager reachable directly. Your manager doesn't just handle technical matters or account enquiries — they also help you get the best deals, keep you informed of exclusive promotions not yet publicly announced, and ensure your experience at citinow always runs smoothly.
For citinow Platinum and Diamond members, your dedicated account manager is available 24 hours a day, 7 days a week — including public holidays. This means you'll never have to wait long for assistance or a resolution to any issue that arises.
Every benefit is designed to make your gaming experience at citinow feel more rewarding, more comfortable, and more enjoyable.
The citinow VIP upgrade system is built with one goal — making your journey from Bronze to Diamond feel challenging yet achievable. Every ringgit you deposit and every bet you place counts toward your next VIP tier.
VIP Points are calculated cumulatively based on the total deposits you have made since joining citinow. This means your record is never lost or reversed — every contribution you make stays in your VIP history. This is what sets citinow apart from platforms that only count activity within a fixed time window.
Beyond regular deposits, there are several other ways to accelerate your VIP journey at citinow. Playing activity across all game categories — Live Casino, Slots, Sports, Fish Shooting, and Betting — all contribute to your VIP eligibility. This means your own playing style determines your VIP journey, not the platform pushing you in any particular direction.
On top of the standard benefits granted at each VIP tier, citinow also runs periodic special promotions exclusively available to VIP members. These include exclusive tournaments with generous prizes, additional reload bonuses on selected days, luxury prize lucky draws, and surprise offers communicated directly through your VIP account manager.
Every citinow VIP promotion is designed with fair and transparent terms — no hidden wagering requirements or confusing conditions. citinow believes that transparency is the foundation of trust, and player trust is the platform's most important asset.
The citinow VIP points system — transparent and easy for Malaysian players to understand
An overview of the total cumulative deposits required for each citinow VIP tier.
Compare the benefits of every citinow VIP tier in detail to set your next target.
| Benefits | 🥉 Bronze | 🥈 Silver | 🥇 Gold | 💎 Platinum | 👑 Diamond |
|---|---|---|---|---|---|
| Weekly Cashback | 0.3% | 0.5% | 0.8% | 1.2% | 1.5% |
| Withdrawal Limit / Day | RM5,000 | RM10,000 | RM20,000 | RM50,000 | No Limit |
| Personal Account Manager | |||||
| Birthday Bonus | |||||
| Physical Gifts | |||||
| Instant Withdrawal (Priority) | |||||
| Exclusive VIP Table Access | |||||
| Exclusive Event Invitations | |||||
| Priority 24/7 Support |
Simple steps to begin your VIP journey with citinow — from registration to your first upgrade.
Citinow Diamond members enjoy unrivalled privileges in Malaysia
For those who have reached the citinow Diamond tier, the gaming experience is no longer just ordinary entertainment — it is a truly exclusive experience tailored to each member's personal preferences. citinow ensures Diamond members receive the full attention they deserve.
Citinow's Diamond VIP Manager is a specially trained individual who understands the needs of experienced players. They are not just a regular customer service agent — they are a partner who helps you get the best value from every gaming session. When a new promotion drops, you will know first. If a technical issue arises, it gets resolved in the shortest time possible.
Financially, citinow Diamond members enjoy unmatched withdrawal freedom. No daily limits holding you back — withdraw your wins in whatever amount you choose, whenever you choose. Withdrawals also receive absolute priority processing, meaning your funds arrive faster than any other member category.
One of the most valued benefits for citinow Diamond members is a weekly cashback of 1.5% with no maximum cap. No matter how large your total wagering amount in a week, you'll receive 1.5% of it credited directly to your account every week. For active players, this can add up to a significant amount over time.
Citinow also hosts exclusive events for Diamond members from time to time — including private tournaments with high-value prizes and opportunities to connect with fellow VIP players in a more special setting. This is part of citinow's commitment to ensuring Diamond members feel truly valued, not merely as a revenue source, but as the most important part of the citinow community.
Hear directly from citinow VIP members across Malaysia.
Everything you need to know about the citinow VIP program, answered clearly and in plain language.
View All FAQsCreate your free account now and start accumulating VIP points with every deposit you make. Bronze tier is waiting — and Diamond is at the end of the journey.